Coronavirus (COVID-19) Updates

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March 18, 2020 9:54 AM

Waste Management Update

At Waste Management we are committed to putting people first. The health and safety of employees, customers and communities is our highest priority.

• Based on the latest information from the Centers for Disease Control and Prevention (CDC), the Public Health Agency of Canada (PHAC), and federal, state and local agencies, Waste Management is taking necessary steps in response to social distancing recommendations, potential mitigation activity, and declared local states of emergency.

• Effective March 18, 2020, we are temporarily closing residential call centers to help prevent the spread of the coronavirus (COVID-19).

• We are actively coordinating remote operations to serve our customers during this situation with the goal of resuming residential call handing as soon as possible.

• At this time, there is no impact to your scheduled residential collection service.

• For the most up-to-date service information, please visit wm.com/alerts.

• The COVID-19 situation is evolving daily. As circumstances change that may impact our ability to provide services as scheduled, we will provide updates to our customers and communities.

We appreciate your partnership and patience as we navigate this fluid situation together.

WM logo for Waste Management
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Latest Update:

April 30, 2020 8:39 AM

Effective Monday, May 4, 2020 Waste Management will resume their regular schedule for the collection of all yard waste (grass clippings, brush, or tree limbs) and bulk items (furniture, carpet, mattresses, appliances) collected at the curb.

Prior Updates

March 24, 2020 9:08 AM

Dear Valued Waste Management Customers,

Because of the Coronavirus (COVID-19) pandemic, Federal and State Declarations of Emergency have been issued that recommend non-essential employees shelter in place and/or work from home when possible to promote social distancing. As a result, Waste Management has significantly reduced its “field” work force and is focusing on the performance of essential services during this unprecedented emergency. Because of its importance to the health and safety of our society, municipal solid waste collection and disposal is deemed an “essential service” in most instances, and so Waste Management’s employees dedicated to collecting and disposing of trash are in the field continuing to perform this critical function.

In order for Waste Management to maintain its focus on municipal solid waste collection and disposal, and due to the reduced number of employees in the field, effective Tuesday, March 24, 2020, Waste Management is temporarily suspending the performance of the following services, which are non-essential during this period of emergency:

• Bulk Collection – furniture, carpet, mattresses, appliances, etc.
• Spring and bulk clean-ups
• Yard Waste Collection – grass clippings, brush, tree limbs, etc.
Please Note:
• All trash/refuse must be bagged & sealed (and wherever possible) placed in containers. LOOSE ITEMS WILL NOT BE COLLECTED.
• All recyclable materials must be placed inside recycling bin (including cardboard). ITEMS LEFT OUTSIDE OF BIN, WILL NOT BE COLLECTED.

• WM will enforce (bag and/or cart limits), as reflected in our current contract.

When the Declarations of Emergency and social distancing recommendations have been eased and Waste Management’s work force returns to pre-pandemic levels, these services will be restarted. Waste Management will provide notice when the service(s) will resume.
We have been a part of this community for many years and know that together we will be resilient. Thank you for your partnership during this critical time.

Sincerely,

Mike Christ
Public Sector Representative